Technical Services Returns Policy

The details below outline the returns process utilised by Planer Limited.

If you wish to return a product to Planer you must provide the Serial Number of the unit in question, a description of the issue and the return address.

· Depending on the product you may be asked for a Decontamination Certificate. Without this, a return is not possible.

If you require a Warranty replacement, you will need to purchase the replacement product first. When the order is placed, please mention that it is for a warranty replacement and refer to the Case Number assigned by Planer, e.g. CL151234.

Once the item has been investigated and it has been established there is a fault that is covered by the warranty, a credit note or a replacement will be issued. Planer Warranty conditions apply.

Upon receipt of the Decontamination Certificate (where appropriate), the Technical Service Team will issue a Returns Authorisation (RA). Follow the instructions provided with the email containing the RA.

· Please take care to package the unit properly — fault finding can be extremely difficult if the unit is damaged in transit.

· Once the unit arrives at Planer, it will be investigated. If the unit is outside of the warranty conditions, a quotation will be issued which will cover all the work required along with the return shipping.

· When the Purchase order has been received, the repair work will commence, followed by the relevant calibration and testing.

· Once complete, the unit will be returned to the address provided unless otherwise agreed.

Any Item returned to Planer without an RA will not reach Technical Services in a timely fashion, which will result in major delays in returning the product.

Goods received without a Decontamination Certificate (where appropriate) will not be processed. Failure to provide a decontamination certificate within 6 months may result in additional charges for decontamination, disposal or both. Please note also that for returns you will need to comply with the Returns procedure and obtain an authorisation number.

Please note that any delays caused by a lack of information from the Customer or End User, such as a lack of a purchase order or shipping address, may result in storage fees being incurred.

LD-ABOR-BL8HVH issue 2 12/23/2021