Technical Services Returns Policy

Technical Services Returns Policy

The details below outline the returns process utilised by Planer Limited.

If you require a Warranty replacement, you will need to purchase the replacement product first. When the order is placed, please mention that it is for a warranty replacement and refer to the Case Number assigned by Planer, e.g. CL151234.

Once the item has been investigated and it has been established there is a fault that is covered by the warranty, a credit note or a replacement will be issued. Planer Warranty conditions apply.

Any Item returned to Planer without an RA will not reach Technical Services in a timely fashion, which will result in major delays in returning the product.

Goods received without a Decontamination Certificate (where appropriate) will not be processed. Failure to provide a decontamination certificate within 6 months may result in additional charges for decontamination, disposal or both. Please note also that for returns you will need to comply with the Returns procedure and obtain an authorisation number.

Please note that any delays caused by a lack of information from the Customer or End User, such as a lack of a purchase order or shipping address, may result in storage fees being incurred.

LD-ABOR-BL8HVH issue 2 12/23/2021