Planer plc have access to a secure remote desktop tool that is free to use by all customers. Simply right-click on this link
and choose to save this file locally to your desktop. For example, in FireFox, this is
Save Link As...
The file will look like this on your desktop
Double-click on the Icon to launch the application.
Once opened, the application will present you with an ID and Password. Give these two details to your support technician, and they will be granted access to your desktop, for as long as you require.
Once the session has ended, you are free to delete the application from your system.